1. Cancellation
Cancel from dashboard billing settings. It takes effect at period end.
2. Refund Rule
Fees are generally non-refundable.
3. New Customer Exception
One-time 7-day refund window after first paid subscription (request: refunds@qrtool.org).
4. Non-Refundable Items
Overage fees, extra seats, partial periods, and unused scan quota.
5. Failed Payments
We retry up to 3 times over 7 days. Accounts may be suspended after failures.
6. Upgrades/Downgrades
Upgrades apply immediately (prorated). Downgrades apply next cycle.
7. Disputes
Billing disputes: billing@qrtool.org within 30 days.
8. Currency and Taxes
Prices are in EUR and exclude taxes unless stated otherwise.